Under preparation for the Water Utility Partnership, a joint program of the Union of African Water Suppliers (UAWS), Regional Center for Low Cost Water and Sanitation (CREPA), and Training, Research and Networking for Development (TREND). Sponsored by the European Commission and the Water and Sanitation Program. The aim of the Toolkit is to provide sector practitioners, policy and decision-makiers access to information on current trends and knowledge gained from past experience regarding water supply and sanitation service delivery to low income areas. The Toolkit should enable readers to identify problems or challenges, and draw up a strategy for addressing these challenges using information and other resources assemble for this purpose.